Terms & Conditions

1. Who we are and what these terms cover

Urbino is a platform that helps creative studios run their business — classes and courses, memberships, class work, events and workshops, product sales, and studio-specific workflows such as kiln hire. It is operated by Haydn Morris Digital, registered in the Netherlands (KvK: 96617055) — "we", "us", or "Urbino" in these terms.

These terms are a binding agreement between you and Haydn Morris Digital and govern all use of the Urbino platform. By creating an account or using Urbino you accept them. If you do not agree, do not use the platform.

Different parts of these terms apply depending on how you use Urbino:

• Studios — owners who run a studio on Urbino and subscribe to one of our plans.
• Makers — people who book classes, hold memberships, or buy products from a studio through Urbino.
• Teachers — people invited by a studio to teach classes on its behalf.

2. Accounts and eligibility

You must be at least 16 years old to create an account. You agree to provide accurate, current information when registering and to keep it up to date.

You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately at haydn@urbino.studio if you suspect unauthorised access to your account.

3. Studio subscriptions and fees

Studios use Urbino under a monthly subscription. The available plans, their prices, and their limits (such as classes per month, member counts, and guest teachers) are set out on the pricing page. Subscriptions are billed monthly in euros.

Every new studio starts with a 14-day free trial — no payment details required. If you do not activate a subscription when the trial ends, your studio's features are paused until you do; you will not be charged automatically.

Urbino takes no commission on your sales. Payments you take from your members through the platform are not subject to any Urbino transaction fee. Stripe's payment-processing fees (which vary by payment method) are passed through to you at cost as itemised lines on your monthly subscription invoice — we add no margin. Processing fees are not returned by Stripe when a payment is refunded, so they remain payable on refunded transactions.

You can change or cancel your plan at any time; changes take effect according to the billing terms shown when you make them. We may change plan prices or limits with reasonable advance notice, taking effect from a future billing period.

4. Studio responsibilities

If you run a studio on Urbino, you agree to:

• Describe your studio, classes, courses, memberships, events, and products accurately, including prices and your cancellation policy.
• Honour bookings, memberships, and purchases made through the platform.
• Comply with all laws that apply to your business, including consumer-protection, data-protection, tax, and health-and-safety obligations. You are solely responsible for the safety of activities and equipment in your physical studio.
• Handle your members' personal data lawfully and only for running your studio.
• Not offer anything illegal, dangerous, or deceptive through the platform.

5. Payments and Stripe

All payments on Urbino are processed by Stripe. Studios receive payments into a Stripe connected account created for them during onboarding; charges for bookings, memberships, and products are made directly on that account, and the studio — not Urbino — is the seller of record for those transactions.

By using payments on Urbino, studios also agree to the Stripe Connected Account Agreement, and all users agree to Stripe's terms of service. We do not store your card details.

6. Makers: bookings, purchases, and refunds

When you book a class, take out a membership, or buy a product through Urbino, your contract for that booking or purchase is with the studio, not with us. The studio is responsible for delivering what you booked or bought; Urbino provides the platform and payment facilitation.

Each studio sets its own cancellation window. If you cancel a class booking within that window, the booking is refunded to your original payment method. Bookings cancelled outside the window, and individual sessions of a multi-session course, are not automatically refunded — contact the studio directly, as refund decisions outside the stated policy are theirs to make.

7. Teachers

Teachers join Urbino by invitation from a studio and act on that studio's behalf when teaching its classes and managing class work. Any arrangement about pay or working terms between a teacher and a studio is between those two parties; Urbino is not a party to it.

8. Your content

Content you upload to Urbino — class descriptions, photos, class work, branding, documents — remains yours. You grant us a non-exclusive, worldwide licence to host, display, and distribute it as needed to operate the platform, including showing it on your studio's public pages and in emails sent on your behalf.

You are responsible for having the rights to everything you upload, and for ensuring it does not infringe anyone else's rights. We may remove content that breaches these terms.

9. Our intellectual property

The Urbino platform — its software, design, and brand — is owned by Haydn Morris Digital. We grant you a limited, non-transferable right to use it as intended while these terms apply. You may not copy, resell, or reverse-engineer any part of it, or use our name or branding without written permission.

10. Acceptable use

You must not use Urbino to:

• Break any applicable law or regulation.
• Impersonate any person, studio, or organisation.
• Upload harmful, offensive, or misleading content.
• Send spam or unsolicited marketing outside the platform's email tools and applicable email laws.
• Interfere with, probe, or disrupt the platform or its infrastructure, or attempt to access accounts or data that are not yours.
• Scrape, harvest, or redistribute platform data without our written permission.

11. Suspension and termination

You can stop using Urbino and close your account at any time. Studios that cancel their subscription keep access until the end of the paid period.

We may suspend or terminate an account that breaches these terms, creates legal risk, or has unpaid fees. Where reasonable, we will warn you and give you a chance to fix the problem first. After termination, we will make studio data available for export for a reasonable period on request.

12. Availability and changes to the service

We work to keep Urbino available and reliable, but we provide it "as is" and cannot guarantee uninterrupted, error-free operation — maintenance, outages at our providers, and factors outside our control can affect availability. We may add, change, or retire features; where a change materially reduces what your plan includes, we will give studios reasonable advance notice.

13. Liability

To the fullest extent permitted by Dutch law, we are not liable for indirect or consequential losses — such as lost revenue, lost data, or lost business opportunity — arising from your use of Urbino, nor for the acts or omissions of studios, teachers, or makers, including anything that happens in a physical studio. Our total liability to you in any 12-month period is limited to the subscription fees you paid us in that period, or €100 if you have paid none, whichever is greater.

Nothing in these terms excludes or limits liability that cannot be excluded under law, including liability for fraud or wilful misconduct. If you use Urbino as a consumer, nothing in these terms affects your statutory consumer rights.

14. Privacy

How we collect and use personal data is described in our Privacy Policy. You can also request deletion of your data at any time via delete my data.

15. Changes to these terms

We may update these terms from time to time. For material changes we will give you reasonable notice — by email or in the app — before they take effect. Continuing to use Urbino after a change takes effect means you accept the updated terms; if you do not, you may close your account.

16. Governing law

These terms are governed by the laws of the Netherlands, and disputes are subject to the jurisdiction of the Dutch courts. If you are a consumer in the EU, you keep the protection of any mandatory rules of the country you live in, and you may also use your local courts where the law gives you that right.

17. Contact

Questions about these terms? Email us at haydn@urbino.studio.